Mantle Services launches digital administration services solution for Isle of Man Public Sector Pensions Authority Schemes

Mantle Services, the global pensions software provider and part of the 3173 Group of companies alongside Dalriada and Spence & Partners, has been selected by the Public Sector Pensions Authority (PSPA), a statutory board of the Isle of Man Government, to support it with its award-winning pension administration software solution. The new software will allow the PSPA to provide more efficient and cost-effective administration services to its 20,000+ pension scheme members.

After a successful procurement process in June 2023, Mantle Services was appointed by the PSPA to provide a new pension administration software, Mantle®. Mantle was chosen due to its ability to drive significant operational efficiencies, and also for the highly developed functionality of its software which fully automates pension administration processes.

The launch of the new system which is now in operation, follows a period of extensive testing and refinement with Mantle Services and the PSPA working closely together, with the support of Isle of Man Government’s Business Change Services, to ensure that the system meets all of the requirements of a statutory scheme administrator. This includes ensuring that calculations are built to the specification required by public sector pension legislation on the Isle of Man. The introduction of the new administration system will mean a more efficient, transparent and responsive scheme, that can better serve its members while reducing both risk and costs.

The Mantle software will provide the PSPA with fully automated benefit calculations and modern pension administration solutions. Further benefits include enhanced payroll capabilities, efficient post and mailbox processing functionality and a self-service member engagement platform. Mantle brings each of these functions together seamlessly, all within a single platform with intuitive dashboards.

Mantle is also set to deploy My Pocket Pension within the next year as the second phase of the project to modernise scheme administration services for members further. My Pocket Pension will allow PSPA scheme members to access real-time benefit estimates via a mobile app.

James Whittingham, Managing Director of Mantle Services, said: “We’re thrilled to have successfully launched our new administration software for the Isle of Man’s Public Sector Pensions Authority. This exciting partnership has created a significantly more efficient pension administration system which will benefit both the PSPA and its scheme members. Our great working relationship with the PSPA has made this innovation possible. It represents a significant achievement for us within public sector pensions.”

Phil Cain, Operations Director, Public Sector Pensions Authority, comments: “The PSPA consider the successful implementation of Mantle to be an exciting gateway to a future of positive change. This new software will not only propel the PSPA forwards in how the business operates, but it will also improve and transform the way in which we can serve our pension members. The success of this project has evidenced, and can be credited to, the strong working relationships that we have formed with our incredibly capable and helpful colleagues at Mantle Services, and we look forward to continue working with them closely as we consider and implement future developments to our schemes and operations.”

Kath Brondon, CEO, Public Sector Pensions Authority, said: “The PSPA is delighted to announce that its new Mantle Services system is now live. From procurement to implementation, the service and support from the Mantle team has been impeccable. The team where personable and knowledgeable and have worked exceedingly hard with the PSPA project team to deliver the system on time. For the PSPA, Mantle is simply revolutionary. As well as providing a secure and efficient digital solution to enable the PSPA to be more agile and cost effective in carrying out its management and administration duties, it will provide public servants with immediate engagement with their valuable pension benefits into the future. Going digital will see the PSPA supporting the Isle of Man, to meet its environmental obligations by facilitating flexible working solutions for staff and reduced paper and energy consumption.

On a personal note, I am excited to see the PSPA move towards a full digital service that will ensure it continues to be a cost effective service provider, but most importantly has the tools to be able educate and engage with scheme members to ensure they have the best pension outcome for the future.”

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For further information please contact: Alfie Sealy at alfie.sealy@edelmansmithfield.com or on 07813 407 327 Susan O’Neill at Susan_Oneill@mantleservices.com or on 02895 210 225